FAQs

PRODUCT INFORMATION

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Are the hair oils suitable for all hair types?

Yes, all of our hair oils are formulated for all hair types, including straight, wavy, curly, and coily hair. It is lightweight and non-greasy, making it easy to use on various hair textures.

Are the hair oils safe for sensitive scalps?

Yes, the hair oils are made with natural, high-quality ingredients designed to be gentle on the scalp. However, if you have known sensitivities, we recommend performing a patch test before the first use to ensure compatibility. Avoid use if irritation occurs.

How often should I use the hair oil?

For optimal results, we recommend using the product 2-3 times a week. Consistent use will help promote stronger, healthier hair and gradually improve thinning areas.

For more details on how to get the best results, including our step-by-step recommended hair care routine, click here.

Can I use the hair oil formulas during pregnancy?

Our formulas are made with 100% natural, pure ingredients and are applied externally to the scalp and hair so they are generally safe to use. However, pregnancy can increase sensitivity to certain botanical and essential oils, and every pregnancy is different. For this reason, we always recommend checking the full ingredient list with your doctor or midwife before using any of our formulas during pregnancy.

Can I leave the hair oil on overnight?

Yes. Our formulas can be left on overnight. If you're new to hair oiling or have a sensitive scalp, we recommend starting with a shorter application time and seeing how your scalp responds. However, we recommend leaving the oil on for a minimum of 30 minutes and not washing it out before then.

How long will it take to see results?

Results vary by individual, but most users notice reduced shedding and healthier hair within 3-6 weeks of consistent use.

For more details on the week by week progress, click here.

How much oil should I use per application?

You only need 2-3 drops per section of your scalp, focusing on areas with thinning or hair loss. Avoid over-applying and drowning your scalp with oil; less is more! A small amount ensures effective results.

Do I need to wash the oil out afterwards?

Yes. The formulas are designed as pre-wash scalp treatments. Shampoo your scalp after your oiling session and repeat if necessary to remove any remaining oil.

Can I use more than one hair oil formula?

Yes. Each MO’MANE formula has been developed with a different hair and scalp concern in mind. If more than one concern applies to you, formulas can be alternated within your routine.

Can I use the oils on my hair lengths as well as my scalp?

Yes. While our formulas are primarily developed with scalp and root-first care in mind, the oils can also be distributed through the lengths and ends to help nourish and protect the hair.

What happens if I stop using the oils?

MO’MANE oils aren't medications and don't create dependency. You can stop using them whenever you choose. However, just like any hair-care routine, consistency is important for maintaining the benefits of your routine.

How long does one hair bottle last?

A 30ml bottle typically lasts 6-8 weeks with regular use (2-3 times per week). The lightweight formula requires only a small amount per application, ensuring longevity while delivering effective results.

PACKAGING & STORAGE

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How should I store the hair oil?

To ensure the maximum shelf life of your hair oil, store the bottle in a cool, dry place away from direct sunlight and heat sources. Keep the cap tightly closed to prevent air from affecting the oil's quality.

Does the hair oil have an expiration date?

After opening, the hair oils are best used within 6-9 months if stored in a cool, dry place away from direct sunlight and heat.

Unopened bottles can last up to 2 years, ensuring you enjoy the full potency and benefits of the oils.

Is the packaging durable?

Yes, the packaging is designed to be durable. The bottles are made from high-quality, sturdy materials to prevent leaks and damage during everyday use. They are crafted to withstand typical handling and shipping, ensuring that the product reaches you in excellent condition.

SHIPPING & RETURNS

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Do you ship internationally?

Yes, we offer international shipping to many countries worldwide. We strive to make our products accessible to customers across the globe. During checkout, you'll be able to see if we ship to your country, and any applicable shipping fees or customs duties. Please see our shipping policy for more details.

How do I track my order?

Once your order is dispatched, you'll receive an email with a tracking number and a link to the courier's tracking page. You can use this information to monitor your order’s journey right up until it arrives at your doorstep.

What is your return policy?

We offer a 14-day return policy on all unopened and unused products. If you want to return the product, simply contact our customer service team within 14 days of receiving your order. For hygiene and safety reasons, we are unable to accept returns on opened products. Please see our full return policy for more details on how to process a return or exchange.

PAYMENTS

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What payment methods do you accept?

We accept a variety of payment options for your convenience, including major credit and debit cards (Visa, Mastercard and American Express), PayPal, iDEAL, Apple Pay, Klarna, and many more.

If your preferred payment method isn't available at checkout, please send us an email (support@momane.eu) and let us know. Our team will be happy to look into whether we can add it to our available payment options.

Is it safe to enter my payment details on your website?

Yes, we take your privacy seriously. Our website uses SSL encryption technology to protect your payment information during transactions, ensuring that all data is processed securely.

What should I do if my payment is declined?

If your payment is declined, please check your payment method details and ensure there are sufficient funds or credit available. If the problem persists, contact your bank or payment provider for further assistance.

Can I change my payment method after placing an order?

Unfortunately, once your order has been placed, we are unable to change the payment method. Please review your payment details before confirming your order.