FAQs

PRODUCT INFORMATION

Are the hair oils suitable for all hair types?

Yes, all of our hair oils are formulated for all hair types, including straight, wavy, curly, and coily hair. It is lightweight and non-greasy, making it easy to use on various hair textures.

Are the hair oils safe for sensitive scalps?

Yes, the hair oils are made with natural, high-quality ingredients designed to be gentle on the scalp. However, if you have known sensitivities, we recommend performing a patch test before the first use to ensure compatibility. Avoid use if irritation occurs.

How often should I use the hair oil?

For optimal results, we recommend using the product 2-3 times a week. Consistent use will help promote stronger, healthier hair and gradually improve thinning areas.

For more details on how to get the best results, including our step-by-step recommended hair care routine, click here.

How long will it take to see results?

Results vary by individual, but most users notice reduced shedding and healthier hair within 3-6 weeks of consistent use.

For more details on the week by week progress, click here.

How much oil should I use per application?

You only need 2-3 drops per section of your scalp, focusing on areas with thinning or hair loss. Avoid over-applying and drowning your scalp with oil; less is more! A small amount ensures effective results.

How long does one hair bottle last?

A 30ml bottle typically lasts 6-8 weeks with regular use (2-3 times per week). The lightweight formula requires only a small amount per application, ensuring longevity while delivering effective results.

PACKAGING & STORAGE

How should I store the hair oil?

To ensure the maximum shelf life of your hair oil, store the bottle in a cool, dry place away from direct sunlight and heat sources. Keep the cap tightly closed to prevent air from affecting the oil's quality.

Does the hair oil have an expiration date?

After opening, the hair oils are best used within 6-9 months if stored in a cool, dry place away from direct sunlight and heat.

Unopened bottles can last up to 2 years, ensuring you enjoy the full potency and benefits of the oils.

Is the packaging durable?

Yes, the packaging is designed to be durable. The bottles are made from high-quality, sturdy materials to prevent leaks and damage during everyday use. They are crafted to withstand typical handling and shipping, ensuring that the product reaches you in excellent condition.

SHIPPING & RETURNS

Do you ship internationally?

Yes, we offer international shipping to many countries worldwide. We strive to make our products accessible to customers across the globe. During checkout, you'll be able to see if we ship to your country, and any applicable shipping fees or customs duties. Please see our shipping policy for more details.

How do I track my order?

Once your order is dispatched, you'll receive an email with a tracking number and a link to the courier's tracking page. You can use this information to monitor your order’s journey right up until it arrives at your doorstep.

What is your return policy?

We offer a 14-day return policy on all unopened and unused products. If you want to return the product, simply contact our customer service team within 14 days of receiving your order. For hygiene and safety reasons, we are unable to accept returns on opened products. Please see our full return policy for more details on how to process a return or exchange.

PAYMENTS

What payment methods do you accept?

We accept a variety of payment options for your convenience, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, iDeal and Apple Pay.

Is it safe to enter my payment details on your website?

Yes, we take your privacy seriously. Our website uses SSL encryption technology to protect your payment information during transactions, ensuring that all data is processed securely.

What should I do if my payment is declined?

If your payment is declined, please check your payment method details and ensure there are sufficient funds or credit available. If the problem persists, contact your bank or payment provider for further assistance.

Can I change my payment method after placing an order?

Unfortunately, once your order has been placed, we are unable to change the payment method. Please review your payment details before confirming your order.