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60-DAY MONEY BACK GUARANTEE (MO'MANE TRIAL)
We stand by the effectiveness of our MO'MANE premium hair oils. If you use our product consistently for 60 days and are not satisfied with the results, we offer a 60-day money back guarantee under the MO'MANE Trial. This guarantee is only applicable to our hair oils. To qualify for a refund under this guarantee, please follow these steps:
- Usage Requirement: The product must be used 2-3 times weekly for 60 days.
- Documentation: Provide a time-stamped video from each day of application or weekly, showing your consistent use of the oil and that you gave it an honest attempt.
- Initiate the Process: E-mail us at support@momane.eu with your videos and a detailed explanation of why you are seeking a refund.
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Evaluation: Our team will review your submission to ensure compliance with the guarantee terms.
GENERAL REFUND POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@momane.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@momane.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@momane.com.