Versand
At Mo'Mane, we strive to provide the best experience for our customers, from the moment you place an order to when your products arrive at your door. Below is an overview of our shipping policies to ensure a smooth and efficient delivery process.
1. Processing Time: All orders are processed within 1-2 business days, Monday through Friday (excluding holidays). After processing, you will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Methods & Delivery Times: We offer multiple shipping options based on your location to ensure you receive your order in a timely manner. Estimated delivery times vary depending on your location:
- Europe: 1-5 business days
- International Shipping: 7-14 business days (varies by country)
Shipping times are estimates and can be affected by external factors such as weather, customs, or holidays.
3. Shipping Costs: We offer standard FREE SHIPPING, unless stated otherwise. In that case the shipping fees are calculated at checkout based on the delivery address, size, and weight of your order. We strive to keep our shipping fees as affordable as possible while ensuring the safe delivery of your products.
4. International Shipping: Mo'Mane ships internationally to select countries. Shipping fees and delivery times for international orders may vary depending on the destination. Please note that customs duties, taxes, and import fees may apply and are the responsibility of the customer.
5. Order Tracking: Once your order has been dispatched, we will send you an email with a tracking number so you can follow your package’s journey. If you have any issues tracking your order, feel free to contact our support team for assistance.
6. Shipping Delays: While we do our best to ensure timely delivery, shipping times may be affected by external factors such as severe weather conditions, holidays, or customs delays. Mo'Mane is not responsible for delays caused by third-party shipping providers.
7. Lost or Damaged Orders: If your order is lost or arrives damaged, please contact our customer service team at [support@momane.com] within 7 days of receiving your order. We will work with you to resolve the issue promptly.
8. Address Accuracy: Please ensure that your shipping address is entered correctly at checkout. Mo'Mane is not responsible for delays or lost packages due to incorrect address information. If you notice an error in your shipping address after placing your order, please contact us immediately at [support@momane.com] to update the information.
9. Shipping Restrictions: Due to certain regulations, we may be unable to ship to certain locations. If your order is affected by shipping restrictions, we will notify you promptly and offer alternative solutions.
If you have any further questions about shipping or need assistance with your order, please don't hesitate to contact us at [support@momane.com]. We’re here to help!